Seeds, pesticides and fertilizers are sensitive products, so for everyone's safety we accept returns only in the cases below, reported within 7 days of delivery.
We will replace or refund
- Product arrived damaged, broken or leaking
- Wrong product or wrong pack size delivered
- Product expired or seal broken on arrival
- Item missing from the parcel
We cannot accept
- Opened, used or partly used products (unless defective)
- Change of mind after the seal is opened
- Results affected by weather, soil or wrong dosage
- Requests made more than 7 days after delivery
How to request a return
- Open your orderGo to My orders, open the order and tap Request a return. You can also call 1800-000-0000.
- Share photosOur team will ask for clear photos of the product, label and packaging.
- Pickup or replacementOnce approved, we arrange a pickup or send a replacement — at no extra cost to you.
- RefundIf a replacement is not possible, we refund the amount as shown below.
Refund timelines
| How you paid | Where the refund goes | Time after approval |
|---|---|---|
| UPI, card, net banking | Original payment method | 5–7 working days |
| Cash on Delivery | Your UPI ID or bank account | 5–7 working days |
| COD with online advance | Advance to original method, rest by UPI / bank | 5–7 working days |
Delivery and Cash on Delivery charges are refunded when the return is due to our mistake (damaged, wrong, expired or missing item).
Cancelling an order
- You can cancel from My orders until the order is packed. Any amount paid is refunded in full.
- Once shipped, an order cannot be cancelled. You may refuse it at delivery; the delivery charge may then be deducted from the refund.
Last updated: 7 October 2026
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